Current Employment Status:
Hired Full Time on Nov 25, 2024

Mary

Customer Service Manager

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

April 5th, 2018

Profile Description

Highly motivated and results-oriented Customer Service Manager with a proven track record in e-commerce. Successfully led customer service operations for 3+ years, fostering a team that achieved the highest-rated Google reviews in our niche and a significant sales increase. By implementing a comprehensive customer journey strategy (from lead generation to post-delivery support), I ensured exceptional customer experiences throughout the entire buying process.

Customer Service Management | Team Leadership | Quality Assurance (QA) | Issue Resolution | Standard Operating Procedure (SOP) Creation | Cost Control | B2C | Project Planning | Process Optimization & Efficiency | Training & Development | Data Analysis & KPI Reporting | Ticketing Systems and CRM Software Proficiency | Omnichannel Support | Stakeholder Engagement | Strategic Hiring

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

Office and Administration » Team Leadership

Experience: 2 - 5 years

Other Skills

Human Resources » Sop Writing

Experience: 2 - 5 years

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Telemarketing » Outbound Calls

Experience: 1 - 2 years

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Office and Administration » Operation Management

Experience: Less than 6 months

Human Resources » Recruiting » Talent Acquisition

Experience: 2 - 5 years

Coaching » Training and Development

Experience: 2 - 5 years

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Argao, Cebu

Tests Taken: DISC
Dominance: 39
Influence: 34
Steadiness: 22
Compliance: 5: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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