Customer Service Specialist
Responsible to manage a team, making sure that each member of the team is working efficiently. Manage the stats and coach agents to improve not only their stats, but how they work.
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Responsible to manage a team, making sure that each member of the team is working efficiently. Manage the stats and coach agents to improve not only their stats, but how they work.
BS Development Communication (Graduated 2018) Customer Service Representative way back 2018 for International Accounts, Sales and Marketing Staff way back 2018 for Local clients, Customer Associate since 2020 for a Logistic and Shipping Company. Data-entry translation from English to my Native Language.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines a policies. Take the extra mile to engage customers.
I am Maria Paula Laine B. Marbella, 27 years old. I have a Bachelor’s degree in Entrepreneurship and just recently got my post-graduate degree in Law (Juris Doctor) at University of Santo Tomas - Legazpi last June 2023.I have been working in customer support for over 6 years now, starting with BPO companies and moving to work-from-home jobs. For the previous campaigns/stores I managed, I was the overall account manager. I am the primary contact for customer support and escalation on the fr
Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Proficient in managing all areas of sales, account management, and customer service in fast-paced environments. Excellent multi-tasker and team player.Skills:-Excellent Verbal and written Communication skills-Track and trace-Freight broker-Logistics management-Sales/Upselling-Excellent Navigational skills-Mana
• Time Management • Computer literate • Communication and active listening • Customer Service
I am an experienced Customer Support | Email Support | Chat Support | Technical Support Representative I am a reliable Customer service Representative with 6 years experience. I am a detail oriented person with problem solving skills. I can work independently and/or with minimal supervision. Tools I use: Zendesk Microsoft excel Slack Professional Experience: Account Specialist at Jp Morgan Chase handling credit card accounts. Shopify Guru - handling emails and chat using Zendes
A highly resourceful, flexible, innovative and enthusiastic individual and also diligently follow-up with all leads to drive new business with the ability to take the initiative to independently set personal goals in achieving and exceeding project target
Welcome to my profile. My name is Ana. I'm a bilingual customer service representative/virtual assistant based in the Philippines, seeking freelance projects.I have 4+ years of experience in telephone, email, and chat customer support. Familiar with Zendesk, Gorgias, Basecamp Integration, and several other customer service software solutions. These encounters improved my multitasking and communication abilities as well. Along with my problem-solving abilities and technical knowledge,
Good communication skill. Team player.
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