Virtual Assistant/Customer Service Representative
A patient concierge with 1 year experience in a Medical clinic in Florida. With experience on appointment setting, calendar/email management, lead generation, administrative support, inbound and outbound calls and giving a quality service. A customer service representative with 1 and a half experience in a call center company for a US based cellphone company. Listening attentively, empathy and building rapport with the customers were the techniques that I used in handling calls