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Appointment setter, Customer Service Representative, Coaching skill, Quality assurance skill and Technical Support Representative
Digital Marketing Virtual Assistant, Shopify Administrator, Wordpress Developer, Zapier Expert, Keap Expert, Infusionsoft Expert, Clickfunnels Expert, Memberium Expert, Coaching Virtual Assistant
I have almost 6 years of experience in the BPO Industry and 7 years of being a VA, Sales Coaching Manager and Sales Training Manager in a Real Estate company that covers both US and Canada. I have also worked with different Med Spas all over US. I have above average verbal and written communications skills due to my interaction with my clients.I can easily unlearn things in order for me to gain a new skill set. I am highly persuasive and can think quickly on my feet. I disguise work
I have worked in the Real Estate industry for over 7 years, wearing several hats such as Executive Assistant, Social Media Manager, Project Coordinator, Listing Compliance and Transaction Coordinator.
Quality assurance and auditing involve monitoring calls, providing detailed feedback, and ensuring adherence to company policies. Training and coaching include conducting training sessions, mentoring agents, and enhancing team performance. Customer service and collections require handling escalations, improving customer satisfaction, and managing delinquent accounts. Team leadership focuses on supervising teams, setting performance targets, and optimizing processes for efficiency. Process improv
Appointment setter, Customer Service Representative, Coaching skill, Quality assurance skill and Technical Support Representative
I've been working in the BPO industry for more than 15 years now.I started as an Outbound sales agent offering Website Development and Search Engine Optimization available to Small to Medium Businesses in the U.S (US Website Builder).Then I worked as an inbound sales agent and customer service representative with Resorts and Condos International (RCI) for 2 years offering timeshare exchange and rentals for vacation, catering the United States and Canada.Aside from that, I also
Seeking an expert virtual assistant? You are looking at the right profile!I am an experienced virtual assistant who has been supporting international e-commerce stores (Dropshipping, Retail, and Print-on-Demand) for 7 years.1. Leadership, Training, and Management- Quality Assurance- Product Training- Process Docs Creation- Modules and Lesson Plans- Team Management- Coaching2. Customer Support for E-commerce stores- Phone (Pu
I am working as a Team Leader for Health insurance account for 7 years now. i have experience in both Eligibility and Benefits and Non-Clinical Intake/Authorization. I have dealt with different associate profiles as well as escalations from customers.
Dedicated and detail-oriented Customer Service Specialist with over 10 years of experience in customer service management, technical support, and team leadership. Skilled in mentoring, process optimization, and problem-solving to enhance customer experience and team eAiciency. Adept at handling escalations, training new hires, and ensuring smooth workflow operations. A dependable self-starter with excellent communication and interpersonal skills.
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