Catherine
Quality Analyst, Executive Assistant, and Customer Service
Verified
Overview
Looking for part-time work (4 hours/day)
at $7.00/hour ($616.00/month)
Not Specified
Last Active
March 10th, 2025 (today)
Member Since
February 19th, 2025
Profile Description
Across my roles, I've consistently focused on three core areas: first, as a Customer Service Fraud and Escalation Specialist, I balanced exceptional customer support with crucial risk management, handling escalated issues, investigating fraud, and ensuring policy compliance; secondly, as an HR Recruitment Specialist, I managed the entire recruitment lifecycle, from sourcing and vetting candidates to seamless onboarding. building strong teams; and thirdly, as a Quality Analyst/Trainer, I ensured adherence to quality standards by evaluating agent performance, providing targeted training, and communicating findings to stakeholders, driving continuous improvement. Executive Assistance which focuses on calendar management in directors, and
Top Skills
Office and Administration » Email Handling
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Other Skills
Real Estate » Warm Calling
Experience: 2 - 5 years
Office and Administration » Calendar Management
Experience: 1 - 2 years
Customer Support » Customer Service » Fraud detection
Experience: 6 months - 1 year
Office and Administration » Google Workspace
Experience: 2 - 5 years
Project Management » Process Improvement
Experience: 2 - 5 years
Human Resources » Onboarding
Experience: 6 months - 1 year
Human Resources » Recruiting » Talent Acquisition
Experience: 6 months - 1 year
Coaching » Training and Development
Experience: Less than 6 months
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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