Customer Service | VA for E-commerce

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

January 14th, 2025 (4 days ago)

Member Since

September 16th, 2021

Profile Description

Hi there!

I bring 14 years of diverse professional experience, with a strong foundation in Customer Service and Administrative Support. My career highlights include:

Customer Service Expert
I’ve spent years mastering customer satisfaction in various industries, including telecommunications, ride-sharing, and e-commerce, across the US and UK. Key achievements:
• Multichannel Support: Provided chat, email, and phone support while using CRM systems like Salesforce, Citrix, and AWS to track and resolve customer concerns effectively.
• Retention Success: Worked in the Retentions Department for a telecommunications company, retaining customers by offering personalized solutions that met their needs and prevented cancellations.
• E-commerce Proficiency: Assisted customers using platforms like Gorgias and Richpanel, managing orders, tracking shipments, and resolving complaints about lost orders and defective items.
• Community Engagement: Managed social media accounts, responding to comments and messages to build relationships and address inquiries, increasing customer satisfaction and loyalty.

Executive Assistant
Supported high-level executives by managing critical documents, calendars, meetings, and travel arrangements, ensuring efficiency and seamless operations in a fast-paced construction firm.

Recruitment Coordinator (Remote)
Partnered with tech companies through a US-based recruiting firm, handling resume formatting, job postings, candidate sourcing, and applicant tracking using Bullhorn ATS.

WHY CHOOSE ME?

I am passionate about delivering exceptional customer experiences and thrive in roles that demand empathy, efficiency, and proactive problem-solving. 

My key skills include:
• Advanced proficiency in CRM and e-commerce platforms like Salesforce, Gorgias, Richpanel, and Shopify.
• Expertise in handling escalated concerns and turning challenges into customer retention and satisfaction opportunities.
• Strong organizational, written, and verbal communication skills honed over years of industry experience.
• A proactive, results-oriented mindset that ensures issues are resolved promptly, and customers feel valued at every step.

If you're looking for a dedicated professional who excels in handling customer support lines, resolving issues, and building long-term loyalty, let's connect! I’m ready to contribute to your success and elevate your customer support processes.