Angelo

Soft Skills and Customer Service Trainer

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 30th, 2025 (3 days ago)

Member Since

March 14th, 2025

Profile Description

I have a dynamic approach to work, fostering engaging and interactive learning environments. My outgoing nature allows me to connect easily with others, making it easier to motivate and inspire those I train. I have a positive energy and enthusiasm which are key to creating an atmosphere where individuals feel encouraged to participate and grow. I have interpersonal skills and expertise that tailor my training methods to the needs of my audience, ensuring that they not only absorb the information but also enjoy the process.
My management skills compliment my role as a trainer, which allows me to balance various responsibilities effectively and efficiently. As someone with a strong organizational abilities, I am able to plan and execute training programs with precision, ensuring that everything runs smoothly on time. I have a talent in delegating tasks, managing resources, and resolving conflicts efficiently.

Top Skills

Experience: 1 - 2 years

I have an experience working with financial institutions to assist their customers and resolve their issues. I do in a way of understanding the customers while abiding the company's policies.

Experience: 2 - 5 years

I have facilitated officer upskilling programs to ensure quality communication from current officers and newly promoted employees. I also created training plans and learning curriculums for new accounts and LOBs. Assisted Quality Assurance in creating QA guidelines.

Other Skills

Experience: 6 months - 1 year

Provided product knowledge, demonstrated features and discusses the wants and needs of a High-End client.

Experience: Less than 6 months

I was responsible for sourcing, attracting, interviewing, hiring, and onboarding employees, all while factoring in the long-term goals of an organization. Identified proper account placement for each successful hire. I have reported and updated to the account owners and management day to day data.

Experience: 1 - 2 years

I investigated identity theft within customer’s accounts and transactions on behalf of a bank. Tracked and monitored the credit card transactions and activities that come through the bank’s customer’s credit card accounts. Identified and traced any suspicious or high-risk transactions and determines if there is improper activity involved and if there is risk to the bank or its customers.

Basic Information

Age
39
Gender
Male
Website
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Address
Parañaque, Metro Manila
Tests Taken
IQ
Score:  118
DISC
Dominance: 38
Influence: 41
Steadiness: 12
Compliance: 9
English
C2(Advanced/Mastery)
Government ID
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