Christal
Service Delivery Operations Analyst
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $5.80/hour ($638.00/month)
Bachelors degree
Last Active
March 23rd, 2025 (6 days ago)
Member Since
December 16th, 2024
Profile Description
I am a highly motivated and passionate Service Delivery Operations Analyst. I have a degree in Bachelor of Science in Tourism Management, I have 1 year and 2 months experience in Data Entry and a 5 years experience in Customer Service, within that 5 years I was a Subject Matter Expert, a trainer, a real time analyst, and an acting team lead all at the same time, yes I am that flexible. I was officially promoted as Team Lead recently and with that said, I lead the overall operations of the team, I collaborate with the manager and the client and I oversee the performance of tea
Top Skills
Office and Administration » Data Entry
Experience: 1 - 2 years
1yr and 2mos experience as Transaction Processing Associate
Customer Support » Customer Service
Experience: 5 - 10 years
5yrs experience in Customer Service Associate role handling Medical Insurance account
Office and Administration » Team Leadership
Experience: 1 - 2 years
1yr and 3mos experience as acting team lead 6mos. experience as actual team lead
Other Skills
Coaching » Training and Development
Experience: 6 months - 1 year
Conducts mock calls for new hires conducts process training for new hires
Human Resources » Workforce Management
Experience: 2 - 5 years
Assists real time analysts in conducting real time monitoring for the team members through client based tools
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, Metro Manila
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 36%
- Influence: 8%
- Steadiness: 22%
- Compliance: 34%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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