Hire top-tier Workforce Management experts

Experienced Workforce Management Analyst & Photographer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Excel, Microsoft Word, Adobe Photoshop, Lightroom, Microsoft Outlook, and Microsoft Office with a specialization on Automation with Visual Basic for applications. Strong business development professional.

An exceptionally result-oriented and career-driven professional with more than 12 years of experience in BPO industry, specializing in overseeing operations activities, optimizing workforce allocation, and ensuring efficient business processes. My expertise lies in managing real-time operations, forecasting, and implementing strategies to drive productivity and efficiency.Recently, I have ventured into the world of e-commerce, opening my own digital shop on a well-known platform. Her

I can be your Real Time Analyst and help you monitoring call volume, creating and maintaining KPI reports, and providing insights to figure out how to best use our resources, so we can give customers/clients top-notch service every time they reach out.

I am a highly qualified and accomplished Workforce Management Analyst with over three years of dedicated experience and was recently promoted to Junior Team Lead in December 2023. Before this role, I excelled as a Platform Experience Associate for five years, consistently delivering exceptional results.

I am a Filipino freelancer with a strong focus on workforce management, real-time analysis, scheduling, planning, reporting, database management, and Microsoft Excel. With years of experience in the BPO space, I am well-versed in the demands of the industry and have proven my ability to deliver excellent results.In addition, I am tech-savvy, a fast learner, and possess entrepreneurial values. I understand the importance of staying up-to-date with the latest technologies and tools to improv

I am James Paulo Dela Cruz a professional and personable Call Center Representative with almost 7 years of experience in workforce management and handling inbound and outbound calls for US healthcare, technical, and sales companies . -Business Support/Administrative Support -Workforce Management / Scheduling / Real Time Analyst -Setting up Doctors Appointment -Assist in managing US healthcare plans for Medicare and Medicaid Services. -Assist in managing US healthcare about their Prescr

17-18 years worth of experience in the field of Workforce Management in the Contact Center industry. Proficient in various workforce management tools and software. Excellent communication skills in both oral and written forms. Strong understanding of workforce management concepts, including staffing, scheduling, reporting analytics and real time management. Understanding of industry best practices in the areas of contact delivery, resource allocation or contact center operations and driving perf

Hi, I’m Russel. I have been working a year in a travel agency specifically in the refunds department that requires mathematical abilities, history tracking, and critical thinking when performing the task. It is also required to call the airlines for policy clarification when needed. Thanks.

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