Experienced Virtual Assistant|Marketing & Operations Manager

I efficiently handle data entry tasks, ensuring accurate and timely input of information into systems. I focus on maintaining data integrity and organizing information to support smooth business operations. I excel at managing and maintaining accurate data across various platforms, including HubSpot, Xero, and the client’s website.

As a Personal Assistant to the CEO, I prepare financial reports, conduct research, manage communications, and coordinate events. I also handle emails and various administrative tasks.

I manage customer service by regularly checking emails or messages, addressing inquiries, and forwarding them to the appropriate team. I also monitor customer complaints on social media and reach out to provide assistance, ensuring a positive experience and timely resolution of issues. Additionally, I analyze and report website malfunctions by testing different scenarios or simulating customer actions. I use Intercom and Webmail to support customers effectively.

I offer thorough administrative support, including managing schedules, handling email correspondence, and preparing reports. I also coordinate events and assist with various tasks to ensure smooth operations and support the CEO and team effectively.

I have experience in designing and executing targeted email marketing campaigns using MailerLite.

I specialize in creating and optimizing Google Ads campaigns to meet your goals. I develop strategic plans and keep you updated on campaign performance.

I collect and analyze data as requested by the CEO and conduct research on various topics to support their needs.

I prepare monthly financial reports by tracking expenses, revenue, and budget. I collect and organize financial data to create clear reports on the company’s financial status. I also ensure that transactions and data in our accounting software (Xero) are accurate for effective financial management.

I manage CRM systems by updating customer information, tracking interactions, and analyzing data. I use tools like HubSpot and the CRM system on the client’s website to keep records accurate and improve customer relationships.

I use Facebook groups to attract language tutors to sign up on our website, leveraging targeted outreach and engagement to expand our network of tutors.

I coordinate and manage events, conferences, and corporate gatherings for our team, handling all aspects from planning and logistics to execution.

I handle timekeeping by tracking employee hours, checking attendance, and keeping accurate records. I ensure billed hours match work hours to support payroll and project management.

I handle email communications by organizing, responding, and prioritizing messages. I compose and send emails for the CEO and ensure efficient email management for smooth operations.

I support employee training and development by conducting onboarding sessions, familiarizing new hires with company processes, policies, and providing ongoing guidance. This ensures that team members are well-prepared and integrated into their roles effectively.