Virtual Assistance (E-Commerce) | CSR with order processing

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

February 10th, 2025 (yesterday)

Member Since

January 28th, 2024

Profile Description

I help businesses streamline e-commerce operations, improve customer satisfaction, and optimize administrative workflows. With over 5 years of experience in customer service, quality assurance, and team leadership, I specialize in using tools like Gorgias and ICOMS to automate processes, reduce errors, and enhance productivity.

As a Virtual Assistant and E-commerce Specialist, I’ve increased customer satisfaction by 20%, reduced fulfillment errors by 15%, and improved response times by 25%. My approach focuses on delivering people-first customer care, leveraging technology, and driving measurable results.

???? Key Skills & Tools:

E-commerce support (Order processing, refund handling, chargebacks)
Customer service leadership & training
CRM platforms (Gorgias, ICOMS, Launchpad)
Quality assurance (Defect analysis, coaching, and reporting)
???? Let’s connect if you’re looking for a results-driven professional to take your e-commerce operations to the next level. I’m always open to discussing how I can add value to your team!