Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.64/hour ($816.01/month)

Bachelors degree

Last Active

January 27th, 2025 (2 days ago)

Member Since

January 15th, 2024

Profile Description

A dedicated Customer Service Professional with 8 years of experience and with
a HIPAA certification, specializing in the travel, healthcare, dental, and
medical industries. Proven ability to streamline operations, enhance patient and
client satisfaction, and manage complex billing and verification processes.
Skilled in medical billing, claims processing, reception duties, and virtual
assistance.
Medical Billing and Verification Specialist:
Reduced claim rejection rates by 15% through accurate coding and
timely follow-ups.
Improved coverage verification processes, reducing patient wait times
by 20%.
Receptionist & Front Desk Coordinator:
Enhanced office efficiency by 30%, managing patient check-ins,
appointment scheduling, and ensuring smooth communication with
patients, healthcare providers, and insurance companies.
Claims Processing & Coverage Eligibility:
Ensured accurate claims submissions, identified errors, and developed
strong relationships with insurance providers to expedite
reimbursements.
Virtual Assistant:
Improved productivity by 30% through effective administrative
support, including scheduling and project management.
Streamlined email responses by 40%, enhancing communication flow
and operational efficiency.
Efficiently managed client calendars, ensuring timely project
completion and adherence to deadlines.
Adaptable, detail-oriented, and committed to delivering exceptional customer
service, with expertise in office management, medical billing, and client
coordination to ensure efficient operations and superior service.