Airbnb Case Mngr/Guest Experience & Property Mngr/OTA Expert
Former Resolutions Specialist and the highest point of escalation for Airbnb with 3 years of experience supporting the platform. I specialize in handling concerns and issuing decisions related to reservations and users' profiles. I handle cancellations, refunds, calendar and listing management, pricing, review disputes, answering guests' queries, optimization of Airbnb listing to other booking platforms (HomeAway, VRBO, Booking.com. etc.), and setting up hosting dashboards. I can communicate in