Mhay

IT Support Analyst

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Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (yesterday)

Member Since

January 5th, 2024

Profile Description

I have been a Service Desk Agent for 3+ years now. I have expertise especially on Software and Hardware troubleshooting.
I do inbound, outbound, email and chat technical support. It includes remote session with different tools used.
I have experience with troubleshooting Office 365, Active Directory for account access and permissions, CyberArk for admin credentials, Citrix Director and other Virtual Apps and Desktop, etc.

Top Skills

Cloud Services » Azure » Security - Azure Active Directory

Experience: 2 - 5 years

Account Access and Permissions

Office and Administration » Citrix

Experience: 2 - 5 years

Citrix Director - Virtual Apps and Desktop

Software » Databases » ServiceNow

Experience: 2 - 5 years

Other Skills

Software » Application Performance Management » VPN

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Troubleshooting

Customer Support » Active Listening

Experience: 2 - 5 years

Inbound and Outbound call

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Trece Martires, Cavite

Tests Taken: IQ
Score: 114: DISC
Dominance: 47%
Influence: 12%
Steadiness: 27%
Compliance: 14%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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