Technical Support
I am a Technical Support Engineer with over 3 years of experience in IT support, specializing in Microsoft technologies, service desk operations, and end-user support. I have led teams, trained staff, and improved performance in fast-paced environments. I hold the MS-900 Microsoft 365 Fundamentals certification and have hands-on experience with tools like ServiceNow, JIRA, and Microsoft Intune.In my most recent freelance role, I provided end-user support to various clients, and contr