Rey

Ops Manager | eCommerce | Process Improvement Specialist

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Overview

Looking for full-time work (8 hours/day)

at $17.05/hour ($2,999.99/month)

Bachelors degree

Last Active

November 23rd, 2024 (4 days ago)

Member Since

July 13th, 2022

Profile Description

I'm an accomplished professional with extensive experience as a freelance Customer Service Operations Manager and Process Improvement Specialist in the e-commerce industry. Has demonstrated expertise in managing multi-channel customer support (email, chat, and phone) and excels in handling chargebacks, disputes, and refunds, ensuring seamless resolution and customer satisfaction. My strong background in process improvement, coupled with my Lean Six Sigma certification, allows me to identify inefficiencies and implement effective solutions to enhance service quality and operational efficiency. My proficiency with platforms like Shopify and tools such as TalkDesk, Groove, Zendesk, and Freshdesk further solidify my ability to deliver exceptional support and drive continuous improvement in customer service operations.

Top Skills

Charge-back Dispute Management Refund Management Report Analysis

Other Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 2 - 5 years

MS Office | Google Workspace | Email Handling and Management | Data Processing, Dive, Capture, Entry

Basic Information

Age
29
Gender
Male
Website
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Address
Las Piñas City, Metro Manila
Tests Taken
English
C1(Advanced)
Government ID
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