Rey

CS Ops Manager | Ecommerce | Process Improvement Specialist

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Overview

Looking for full-time work (8 hours/day)

at $17.10/hour ($3,009.60/month)

Bachelors degree

Last Active

November 8th, 2024 (3 days ago)

Member Since

July 13th, 2022

Profile Description

I'm an accomplished professional with extensive experience as a freelance Customer Service Operations Manager and Process Improvement Specialist in the e-commerce industry. Has demonstrated expertise in managing multi-channel customer support (email, chat, and phone) and excels in handling chargebacks, disputes, and refunds, ensuring seamless resolution and customer satisfaction. My strong background in process improvement, coupled with my Lean Six Sigma certification, allows me to identify inefficiencies and implement effective solutions to enhance service quality and operational efficiency. My proficiency with platforms like Shopify and tools such as TalkDesk, Groove, Zendesk and Freshdesk further solidify my ability to deliver exceptional support and drive continuous improvement in customer service operations.

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Professional Services » Management Services » E-Commerce Management

Experience: 6 months - 1 year

Charge-back Dispute Management Refund Management Report Analysis

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Other Skills

Office and Administration » Data Analytics

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Project Management » Process Improvement

Experience: 1 - 2 years

Coaching » Training and Development

Experience: 2 - 5 years

Office and Administration

Experience: 2 - 5 years

MS Office | Google Workspace | Email Handling and Management | Data Processing, Dive, Capture, Entry

Basic Information

Age
29
Gender
Male
Website
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Address
Las Piñas City, Metro Manila
Tests Taken
English
C1(Advanced)
Uploaded ID
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