Kenneth
Customer Service Expert |Shopify | Gorgias | Zendesk
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
December 23rd, 2024 (19 days ago)
Member Since
September 26th, 2018
Profile Description
With over 6 years as a Customer Service Rep, I've boosted satisfaction and revenue in e-commerce and tech. I excel at handling complex customer inquiries, building strong customer relationships, and driving customer loyalty. I'm all about delivering top-notch service.
TOP 7 Customer Service Agent for AT&T ISM in 2018
Most Outstanding Student in the Surge Masterclass Virtual Assistant program
GORGIAS AUTOMATION EXPERTISE:
-Integrating stores and support channels
-Setting up customized views on sidebar
-Crafting FAQs
-Rules Configuration
-Automation
SHOPIFY STORE MANAGEMENT:
-Product Management (Manage listings, updates, and inventory).
-Manage order returns and cancellations.
-Order Processing and Fulfillment.
-Manage Dropship Orders.
-Adding store design elements and installing plugins.
Proficiency in Tools:
-Gorgias
-Zendesk
-Shopify
-Magento
-Volusion
-Loop Return
-Slack
-Loom
-Hootsuite
-Meta Business Suite
-Canva
-Flodesk
-Klaviyo
-Trello
-Asana
-Calendly
-Google Workspace
-ChatGPT
-Hubstaff
Need a hand with your customer service or store management? Let’s chat and see how I can help!
Top Skills
E-Commerce » Shopify
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: 2 - 5 years
Customer Support
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 5 - 10 years
Marketing » Sales » Order Management
Experience: 5 - 10 years
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 34%
- Influence: 20%
- Steadiness: 34%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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