An accomplished and versatile professional with over 5 years of experience in both Customer Service and Human Resources roles, specializing in Bilingual Spanish communication. Proficient in providing exemplary customer support, managing HR functions, and contributing to recruitment
Key Competencies:
1. Bilingual Spanish Customer Service:
Over 5 years of hands-on experience as a Bilingual Spanish Customer Service Representative.Proven track record of delivering exceptional customer support, resolving queries, and ensuring customer satisfaction.Strong communication skills in both English and Spanish.
2. Human Resources in Recruitment Operations:
Extensive background in HR functions with a focus on Recruitment Operations.Successfully managed recruitment processes for scheduling of
3. Digital Marketing and Content Creation:
Proficient in
4. Appointment Setting and Scheduling:
Proven ability to manage appointments efficiently, ensuring optimal scheduling and time management.Experience in setting appointments for both customer service follow-ups and HR-related activities.
Professional Strengths:
Exceptional problem-solving skills and the ability to think critically under pressure.Strong organizational and multitasking abilities, ensuring efficient
Achievements:
Played a key role in improving customer satisfaction scores by implementing effective customer service strategies.Successfully streamlined recruitment processes, reducing time-to-fill and enhancing overall efficiency.Contributed creative content to digital marketing initiatives resulting in increased engagement and brand visibility.
Experience: 1 - 2 years
Effective communication skills. Ensure smooth operation of a property, enhance tenant satisfaction, and foster a positive living environment. addressing tenant concerns promptly, maintaining clear and consistent communication, and managing tenant expectations.
Experience: 5 - 10 years
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities. • Created and developed detailed work plans to meet business priorities and deadlines. • Analyzed problematic areas to provide recommendations and solutions. • Developed and updated tracking spreadsheets for process monitoring and reporting. • Maintained database systems to track and analyze operational data. • Developed effective improvement plans in alignment with goals and specifications.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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