STR/Airbnb VA, Property Management Assistant, Customer Service
I have experience working as an Operations Manager for a short-term rental company, where I managed guest communication, coordinated with cleaners, contractors, and staff, and collaborated with property managers and landlords. I also contributed to sales, marketing, and process improvements and developed skills in report generation and creating trackers.Before this, I worked in a BPO company for 4 years starting in 2019. As a Team Leader of 15 agents, I handled coaching sessions, QA audits, supe