Tanya

IT Service Desk | Quality Analyst

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 20th, 2025 (6 days ago)

Member Since

March 12th, 2025

Profile Description

I’m an IT Service Desk professional with experience in managing inbound calls, troubleshooting technical issues, and handling iUpgrade to see actual info management. I also assist in training new teaUpgrade to see actual infombers. As a Quality Analyst, I conduct audits, prepare monthly reports, coach the team, and share Tech Alerts and QA tips to drive continuous improvement.
I have a solid understanding of Microsoft Office apps, strong communication skills, and expertise in troubleshooting. I am able to manage multiple tasks, meet deadlines, and approach my work with consistency and patience.

Top Skills

Experience: 2 - 5 years

I handle inbound calls, troubleshoot technical issues, log and manage incidents, and provide step-by-step guidance to users. I also escalate complex issues when necessary.

Experience: 2 - 5 years

My skill include performing audits, sending monthly reports to leads, coaching, conducting huddles, and sending Tech Alerts and QA tips for improvement and guidance

Experience: 2 - 5 years

I facilitate the training of new team members in our project, conducting knowledge transfer sessions, providing coaching, and offering guidance on how to effectively manage and complete our daily tasks.

Other Skills

Experience: Less than 6 months

I have some previous experience in HR, where I assisted with the hiring process and communicated with candidates.

Basic Information

Age
27
Gender
Female
Website
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Address
Victorias, Negros Occidental
Tests Taken
IQ
Score:  118
Government ID
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