WORK RELATED EXPERIENCE:
CUSTOMER SERVICE ASSOCIATE
-provide customer service that exceeds expectations
-help customers with inquiries via
-address customer concerns regarding orders, refunds, returns and other disputes
VIRTUAL ASSISTANT
-managed online shops with the use of Shopify and Big Commerce
-answered
-worked closely with vendors regarding inventory and shipment of orders
-developed and improved SOPs to help further improve the business
KNOWLEDGEABLE IN THE USE OF THE FOLLOWING TOOLS:
*SHOPIFY
*DROPIFIED(previously Shopified)
*BIG COMMERCE
*HELPSCOUT
*ZENDESK
*REAMAZE
*BASECAMP
*ASANA
*SLACK
*AMAZON SELLER CENTRAL
Other Skills:
*CANVA - To create banners and designs for marketing purposes
*ADOBE PHOTOSHOP - To do basic graphic design
*ADOBE LIGHTROOM - To do post-processing for photographs
PERSONAL QUALITIES:
-Excellent written and oral English communication skills
-Goal oriented
-Can multitask
-Can work effectively and efficiently with minimal supervision
-Can work individually or with a team
-Knowledgeable in MS Office tools/Google Tools
Let me know if you might need additional information!
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
All around customer support superstar.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
I can do basic graphic design.
Experience: 1 - 2 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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