Airam

Rockstar Customer Service Rep / Operations Manager

95 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

October 29th, 2024 (13 days ago)

Member Since

February 8th, 2017

Profile Description


WORK RELATED EXPERIENCE:
CUSTOMER SERVICE ASSOCIATE
-provide customer service that exceeds expectations
-help customers with inquiries via email and chat using Zendesk and HelpScout
-address customer concerns regarding orders, refunds, returns and other disputes

VIRTUAL ASSISTANT
-managed online shops with the use of Shopify and Big Commerce
-answered emails pertaining to the business
-worked closely with vendors regarding inventory and shipment of orders
-developed and improved SOPs to help further improve the business

KNOWLEDGEABLE IN THE USE OF THE FOLLOWING TOOLS:
*SHOPIFY 
*DROPIFIED(previously Shopified)
*BIG COMMERCE
*HELPSCOUT 
*ZENDESK 
*REAMAZE
*BASECAMP
*ASANA
*SLACK
*AMAZON SELLER CENTRAL

Other Skills:
*CANVA - To create banners and designs for marketing purposes
*ADOBE PHOTOSHOP - To do basic graphic design
*ADOBE LIGHTROOM - To do post-processing for photographs

PERSONAL QUALITIES:
-Excellent written and oral English communication skills
-Goal oriented
-Can multitask
-Can work effectively and efficiently with minimal supervision
-Can work individually or with a team
-Knowledgeable in MS Office tools/Google Tools

Let me know if you might need additional information! 

Top Skills

Professional Services » Management Services » E-Commerce Management

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

All around customer support superstar.

Other Skills

E-Commerce » Shopify

Experience: 1 - 2 years

E-Commerce » Bigcommerce

Experience: 2 - 5 years

Customer Support » Ecommerce » Amazon

Experience: 2 - 5 years

Design » Adobe » Lightroom

Experience: 2 - 5 years

Human Resources » Sop Writing

Experience: 1 - 2 years

Design » Adobe » Photoshop

Experience: 2 - 5 years

I can do basic graphic design.

Design » Graphic Design » Canva

Experience: 1 - 2 years

Basic Information

Age
32
Gender
Female
Website
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Address
Bacolod City, Negros Occidental
Tests Taken
IQ
Score:  125
DISC
Dominance: 44
Influence: 19
Steadiness: 19
Compliance: 19
English
C2(Advanced/Mastery)
Uploaded ID
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