Customer Service, Appointment Setter, and Fintech Support

Served as a Subject Matter Expert at Remitly, leveraging in-depth knowledge of the company's services and processes to elevate team performance and enhance customer satisfaction. My contributions helped improve operations and fostered a culture of continuous improvement within the team.

Worked with AT&T and Amazon for over 4 years, assisting customers with inquiries about product and billing, account management, technical issues, track and make changes to orders, and process returns/refunds, while ensuring a positive experience all throughout.

Worked in customer support at Amazon for over a year, assisting customers with inquiries related to orders, account issues, returns, refunds, and product information. My role involved providing exceptional service to ensure a positive customer experience and effectively resolving issues to enhance satisfaction.

I worked as a subject matter expert with Remitly, where my role extended beyond assisting with administrative tasks. I also played a key part in improving office operations, ensuring that our colleagues received the support they needed to navigate complex issues effectively. This included managing documentation, coordinating communication between departments, and optimizing processes to enhance overall efficiency.

Worked as a consultant that aids in presenting possibilities for franchise opportunities such as retail, home services, health and fitness, food beverages, etc., that are targeted to client's needs and within their financial means.

As a fintech support specialist, I conduct KYC and other compliance-related reviews to ensure that all users adhere to our policies and regulations.