MEDICAL VA | DENTAL VA | INSURANCE VERIFICATION SPECIALIST

I have a strong background in customer service, where I focus on delivering exceptional support and fostering positive relationships with clients. My experience includes handling inquiries and resolving issues across various channels, including phone, email, and in-person interactions. I am skilled in actively listening to customers to understand their needs and providing tailored solutions. I prioritize empathy and clear communication, which helps build trust and ensure customer satisfaction.

As a dental appointment setter, I specialize in making outbound calls to potential patients to schedule appointments and promote dental services. I excel at building rapport, addressing patient inquiries, and effectively communicating the benefits of our treatments. My role involves managing follow-ups, utilizing scheduling software, and ensuring a smooth patient experience.

My experience in insurance verification, I verify patients insurance coverage and eligibility prior to appointments or procedures. This involves checking the accuracy of patient information, contacting insurance providers, and ensuring that necessary pre-authorizations are obtained. my extensive background in insurance verification equips me to effectively manage challenges and streamline operations within a fast-paced healthcare environment.

I have experience using Zoho CRM to manage customer relationships and streamline sales processes. I’ve trained team members on best practices for using the platform, ensuring effective adoption and maximizing its capabilities. My goal has been to improve communication with clients, enhance sales forecasting, and drive overall business growth.

In my role within dental insurance management, I have developed a comprehensive understanding of various insurance plans, including PPOs, HMOs, and indemnity plans. This expertise enables me to effectively communicate with patients about their specific coverage options and any potential out-of-pocket expenses. My experience also includes managing documentation, ensuring accurate coding for procedures, and verifying patient eligibility. I excel at addressing patient inquiries, providing clear explanations of benefits, and assisting them in navigating their insurance coverage.

As a sales associate in my previous work, I have hands-on experience in engaging with customers, understanding their needs, and providing tailored product recommendations. My responsibilities include managing inventory, processing transactions, and achieving sales targets through effective communication and persuasive techniques.

I have experience in HIPAA compliance in my current role as a Medical Virtual Assistant and appointment setter, where I handle patient concerns and information. I ensure that patient health information is managed securely and confidentially. This involves implementing privacy policies, conducting staff training, and focusing on compliance in healthcare settings to safeguard sensitive data and protect patient rights.

I learned to use Microsoft Excel from a colleague in my previous job, she worked in accounting and helped me learn Excel, as I was a sales associate responsible for handling cash and credit payments. I use Excel for reporting, budgeting, and data analysis, and I've gained some knowledge on utilizing various formulas.

I’ve been using Microsoft PowerPoint since my senior high school and college days, as it was essential for presentations and reports. It’s quite user-friendly, but I’m still working on improving my skills in Microsoft Excel to generate better ideas.