Administrative Assistant | Sales and Customer Support

I have hands-on experience in technical support, gained through my 2 years of work at Electrocomputer Data Systems and my TESDA NC-II certification in Computer Systems Servicing. I’ve assisted customers with troubleshooting hardware and software issues, provided clear instructions to resolve technical problems, and ensured systems run smoothly. My ability to quickly diagnose and fix technical issues has helped improve customer satisfaction and minimize downtime.

During my time at Electrocomputer Data Systems, I was also assigned for inventory management, ensuring accurate tracking of stock levels for IT products. I regularly updated inventory records, conducted audits to prevent discrepancies, and maintained an organized system for storing and safeguarding products. My attention to detail helped ensure efficient operations and product availability.

I have experience in email management, where I handled high volumes of incoming messages, prioritized responses, and maintained organized inboxes. I ensured prompt replies to important emails, filtered out unnecessary communications, and followed up on pending tasks. My ability to stay organized and respond efficiently helped improve communication flow and productivity.

I have experience in calendar management from my previous roles, where I was responsible for organizing and scheduling meetings, appointments, and events. I ensured that schedules were well-coordinated, avoiding conflicts, and sent timely reminders to keep everything on track. My attention to detail and time management skills helped maintain a smooth flow of daily activities.

Contacted clients/customers in the insurance department to provide updates and information regarding their policy standings.

Conducted interview screenings for potential candidates applying for vacant positions within the company as part of the human resource department.

I have a strong foundation in computer literacy, bolstered by my TESDA NC-II certification in Computer Systems Servicing. My experience includes proficiency in various software applications, troubleshooting hardware and software issues, and navigating online tools effectively. I am comfortable using Microsoft Office Suite, customer relationship management (CRM) systems, and other digital platforms, enabling me to perform administrative tasks efficiently and support team operations.

Maintained accurate and organized records of all interactions, including call logs, interview notes, and appointment details, to support efficient tracking and reporting.