Mary

Customer Service Representative

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

September 30th, 2024 (50 days ago)

Member Since

July 10th, 2024

Profile Description

With over 6 years of customer service experience spUpgrade to see actual infoing IT, finance, and hospitality, I've done it all - from sales to tech support to customer care. I've learned how to lead a team and support new hires, while staying positive and resolving conflicts like a pro. When I'm not working, you can find me exploring global cuisine through my food review vlogs, dreaming of tasting my way around the world. Let's chat about how my skills and passion could be a great fit for your team!

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I bring over 6 years of diverse customer service experience in IT, finance, and hospitality industries. Skilled in sales, tech support, and customer care, I've honed my leadership abilities through team management and creating support resources. With a knack for conflict resolution, proficiency in major software, and a positive attitude, I thrive in fast-paced environments and enjoy helping others succeed.

Office and Administration » Google Suite

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Marketing » CRM » Freshdesk

Experience: 6 months - 1 year

Experienced in managing service tickets via Freshdesk, ensuring prompt and accurate responses. Skilled in translating customer needs into actionable tasks, prioritizing tickets per SLAs, and maintaining high customer satisfaction through effective communication and proactive problem-solving. Proficient in handling inquiries, managing ticket queues, and documenting interactions. Strong collaborator with a customer-centric approach.

Cloud Services » Azure » Compute - VMWare Solution

Experience: 2 - 5 years

Office and Administration » Citrix

Experience: 2 - 5 years

Basic Information

Age
32
Gender
Female
Website
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Address
Muntinlupa City, Metro Manila
Tests Taken
IQ
Score:  126
DISC
Dominance: 41
Influence: 9
Steadiness: 39
Compliance: 11
English
B2(Upper Intermediate)
Government ID
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