Customer Service Expert/Operations Manager

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 11th, 2025 (3 days ago)

Member Since

May 29th, 2024

Profile Description

Beginning my career as a customer service representative, I quickly distinguished myself through exceptional interpersonal skills and a commitment to delivering exemplary customer experiences. Recognized for my ability to resolve complex issues efficiently while maintaining a customer-centric approach, I was promoted to the role of supervisor. In this capacity, I honed my leadership abilities, guiding and mentoring teams to achieve performance goals and uphold service standards.

As a supervisor, I implemented strategic initiatives that optimized workflows and enhanced team productivity, resulting in a measurable increase in customer satisfaction scores and operational efficiency. My proactive approach to problem-solving and employee development fostered a collaborative work environment focused on continuous improvement and the achievement of organizational objectives.

Elevating my career trajectory, I transitioned to the role of operations manager, where I assumed responsibility for overseeing all aspects of customer service operations. Drawing on my comprehensive understanding of customer needs and industry trends, I developed and executed strategic plans to streamline processes, reduce costs, and maximize service delivery effectiveness.

Nowadays, I spend my time playing with my 8-year-old daughter while studying Canva editing, landing page designs, funnel designs, and search engine optimization.

Top Skills

Office and Administration

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

This was my first job, being a customer service associate of a healthcare company. On the 3rd company I joined in, I created a fully functional customer service team that is well equipped to handle customer concerns may it be call or chat based.

Office and Administration » Operation Management

Experience: 2 - 5 years

Other Skills

Human Resources » Payroll » Timekeeping

Experience: 5 - 10 years

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 5 - 10 years

Marketing » Copywriting

Experience: Less than 6 months

Project Management » Workflow

Experience: 5 - 10 years

Customer Support » SaaS

Experience: 5 - 10 years

The 3rd company that I joined in had this kind of business model. Software as a service is something that I am familiar with. We handle cases starting from implementation, product testing and trial, client onboarding.