Customer Service and Admin Specialist

For a year, I worked as an Email Support Representative for a financial company where we addressed customer's concerns related to the company's products and services in 2 to 5 minutes handle time per email ensuring accuracy and quality per each response.

I work as a Senior Admin Specialist where we review and process requests for ID creation, modification, and deletion, submit tickets for tools provisioning, troubleshoot and reset password issues, maintain and audit huge files of various lines of business, report directly to clients and responsible of onboarding new hires.

I worked as customer service specialist in a financial account wherein having strong understanding skills and having good empathy are few of our basic skills.

I am very skilled in email management and knowledgeable in MS Outlook as I receive thousands of emails daily in my Admin Specialist work experience.

I used client provided CRM tool for viewing, managing, and updating customer account.

With 55wpm typing speed, experience in handling 2 - 4 chats simultaneously with 4 - 7 minutes handle time.

I worked as a Technical Support Representative for a US Internet provider where we handled concerns and troubleshoot issues for internet, TV, Voip, Xbox and email. We used tools like CRM and workflow engine.

In my Admin Specialist experience, I have learned how to use basic formulas, vlookup, pivot and concatenate.

I used tools powered by SAP for data entry and ID creation, modification, and deletion.

I have work experience as Subject Matter Expert and Senior Admin Specialist wherein I do onboarding and coaching of the new employees.