Fernando

 Customer service representative 

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 16th, 2025 (4 days ago)

Member Since

January 29th, 2024

Profile Description

 Dear Sir/Madam, 

I have accumulated 15 years of experience working as a customer service representative in the BPO industry.
 
Currently, I am a full-time Customer Service Representative (CSR) for an online gambling platform. In this role, I am responsible for assisting customers through various online communication channels such as chat, email, and calls. Additionally, I actively engage in cross-selling our new promotional products to all our valued customers.
 
Furthermore, I serve as a KYC (Know Your Customer) officer, conducting thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) assessments. My responsibilities include making recommendations regarding the risk posed by higher-risk clients worldwide. This involves requesting identification, proof of address, and the source of funds, as well as monitoring account activity.
 
Thank you for considering my extensive experience and qualifications
 
Sincerely, 

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Top Skills

Experience: 10+ years

Experience: 10+ years

Experience: 10+ years

Other Skills

Experience: 5 - 10 years

will be able to source qualified candidate for the required position.

Experience: 10+ years

Experience: 10+ years

Experience: 10+ years

Experience: 10+ years

Experience: 10+ years

Basic Information

Age
44
Gender
Male
Website
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Address
carmona, cavite
Tests Taken
None
Government ID
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