Customer Service Representative

Help customers with their product or order concerns, including order cancellation. refund request, order tracking inquiry, promotion or discount issues, replacement orders, subscriptions, and newsletter concerns.

During my Concentrix days, my role entails managing email support for Uber's Restaurant Department, where I assist restaurants in arranging and editing menus. Additionally, I take ownership of validating customer refund claims, ensuring a fair and efficient resolution process. I'm dedicated to maintaining high standards of customer satisfaction while supporting restaurant partners in delivering exceptional service.

I have handled several account that requires customer support or customer service for over 5 years now. It's my responsibility to provide clarification with the customer inquiry regardless if its about their bill, account details, Retention, settings modification etc. I provide detailed explanations for any type of customer concern or inquiry which include appropriate resolution and even basic trouble shooting steps. I always make sure to provide a smooth customer service.

Helps customer with their order cancellation and refund request through Netsuite.

Assist customers with their orders, tracking information, cancellation request for product they purchased from a certain company through Amazon.

I know basic photo editing using Adobe Photoshop and some other photo editing application.

Assist customer's with their product or order concerns through Klaviyo.