My current role's responsibility includes:
- Capacity Planning
- Data gathering and analysis for project performance reviews
- Identifying opportunities and suggesting
ways to improve efficiency of staffing and schedule management.
- Coordinates and collaborates with
different levels of management to ensure project objectives are met
- Participate in meetings to determine
long term headcount and staffing requirements.
- Accountable for scheduling, real time adherence, forecasting & analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. I am also responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns.
* Good communication skills(English,Tagalog,Cebuano)
• Computer proficient - excellent Microsoft Office skills
• Good analytical skills
• Ability to learn quickly
• Effective leadership skills
Experience: 1 - 2 years
My full-time requires me to download, enter and analyze data for performance reviews.
Experience: 5 - 10 years
Experience: 5 - 10 years
Capacity planning creation and implementation
Experience: 10+ years
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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