Hire top-tier Capacity Planning experts

17-18 years worth of experience in the field of Workforce Management in the Contact Center industry. Proficient in various workforce management tools and software. Excellent communication skills in both oral and written forms. Strong understanding of workforce management concepts, including staffing, scheduling, reporting analytics and real time management. Understanding of industry best practices in the areas of contact delivery, resource allocation or contact center operations and driving perf

I’ve been in the Business Process Outsourcing industry for 15 years, five years as a Customer Service Representative for a US cable, phone and internet provider and ten years of which is in Workforce Management. I have expertise in Customer Service, Data Analytics, Forecasting, Capacity Planning, Scheduling Real-time Management and Long term Staffing/Planning. I have used different tools such as Microsoft Office, Aspect eWFM, IEX, CMS Avaya, Cisco, Hubspot, Slacks, Teams, Click Up, Kixie and oth