Hire top-tier Capacity Planning experts

I’ve been in the Business Process Outsourcing industry for 15 years, five years as a Customer Service Representative for a US cable, phone and internet provider and ten years of which is in Workforce Management. I have expertise in Customer Service, Data Analytics, Forecasting, Capacity Planning, Scheduling Real-time Management and Long term Staffing/Planning. I have used different tools such as Microsoft Office, Aspect eWFM, IEX, CMS Avaya, Cisco, Hubspot, Slacks, Teams, Click Up, Kixie and oth

Experienced and results-driven professional with a solid background in workforce management, specializing in Capacity Planning and Global Insights. Adept at optimizing operational efficiency, I bring five years of hands-on experience in the dynamic field of workforce environment. Recognized for effective people management skills, leading to enhanced team performance and employee satisfaction.