Customer Service Advisor/Outbound Sales Specialist

Ability to assist patients in excretory activities, shower/bath, dressing, and maintaining their personal hygiene and experienced in checking blood pressure, pulse rate, respiration, temperature and other vital signs, and documenting patient progress to share with family members and physicians.

Streamlined communication processes by implementing a new ticketing system that reduced response times from 24 hours to under 2 hours, positively impacting service efficiency for over 1,000 monthly interactions. Enhanced customer engagement strategies by utilizing multi-channel communication platforms, achieving a 40% increase in response rates across Phone, Chat, and Email interactions within six months. Leveraged extensive product knowledge to resolve over 1,500 customer complaints monthly, achieving a 95% satisfaction rate and reducing average resolution time by 30% within the first quarter of implementation. Analyzed customer feedback from over 10,000 interactions to identify recurring issues, leading to the development of a comprehensive FAQ resource that decreased inquiry volume by 20% and improved self-service rates by 40%. Trained and mentored a team of five new representatives on best practices for complaint resolution, resulting in a 40?crease in average handling time and elevating overall team performance ratings by 15%.

Analyzed customer engagement data across various platforms, optimizing outreach efforts which improved contact efficiency by 60% and contributed to a quarterly sales pipeline growth of $500K. Streamlined the documentation process for customer interactions, enhancing record accuracy by 40% and reducing response time to complaints by an average of 3 hours per incident, contributing to improved customer satisfaction. Enhanced customer engagement strategies by utilizing multi-channel communication platforms, achieving a 40% increase in response rates across Phone, Chat, and Email interactions within six months. Assigned and processed over 1,500 declined orders and applications monthly, successfully converting 30% into approved transactions, resulting in a revenue boost of $450K annually. Spearheaded a customer inquiry response initiative that improved overall satisfaction scores by 30%, achieving a remarkable average response time of under 2 minutes for over 1,500 inquiries per month.

Data Entry: Recording all financial transactions (income, expenses, invoices, payments.) Bank Reconciliation: Matching bank statements to QuickBooks records to ensure accuracy. Invoicing & Accounts Receivable: Creating and sending invoices, tracking payments received Accounts Payable: Processing Bills, tracking payments made Financial Reporting: Generating key, financial reports (profit & loss, balance, sheet, cash flow).