Airbnb Guest Support|Property Manager|Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 27th, 2024 (yesterday)

Member Since

November 16th, 2022

Profile Description

In the last three years, I've sharpened my abilities as a Guest Support Specialist and a Property Management Expert. During this time, I've focused on delivering top-notch service to clients who aren't just looking for help managing their properties but also want collaborators to advance their short-term rental projects. I'm skilled in using various online platforms like Airbnb, Expedia, VRBO, Bookingcom, etc.

I have a wide range of skills in property management. This includes everything from ensuring properties are advertised well and furnished carefully to managing listings, booking reservations, and promptly responding to questions. I also work closely with maintenance teams to ensure properties are well-maintained and guests are happy during their stay.

I keep up with industry changes and new technologies. This helps me adapt to market changes and generate new ideas to solve problems.

I'm good at solving cases and disputes and ensuring my clients keep their top Superhost status on Airbnb. My strong commitment to doing a great job comes from my deep love for giving amazing service and always going above and beyond. I stay ahead of the game by keeping up with what's happening in the industry, always trying to get better at what I do to stay on top and give my best. In my quest to do things well, I'm determined to keep improving, setting new standards for how good service should be and how happy clients should feel.

I have a lot of skills and experience that help me manage properties. Some things I'm good at include:

Property Management and Guest Services Specialist:
-PMS & Channel Manager
-Customer Service (Email, Chat, and Phone)
-Short-term Rentals (Vacation houses and Motels)
-Managing reservations 
-Property Furnishing and Interior Designing
-Property Listing (OTA and PMS)
-PMS-to-OTA integration and vice versa
-Collection and Accounts Receivable Management
-Claims / Resolution Management
-Coordinating with the housekeeping team and maintenance team
-Communication with Property Managers
-Listing Optimisation
-Review Management 
-Review removal for the reviews that Airbnb might consider removing based on their guidelines.
-Basic Social Media Management (Social media blog posts and Reels/Video creation)
-Basic Skills in Managing Cleaning Companies (Turno and Breezeway)

**Platforms of Experience**
- Property & Channel Management
- Airbnb
- Booking
- VRBO
- Hospitable
- Guesty for Pro
- Guesty for Host
- Ownerez
- Hostaway
- Mews
- Escapia
- Hostfully
- Uplisting
- Furnished Finder
- Peerspace
- Zillow
- Host.ai

**Pricing & Payment Integration**
- Pricelabs
- Stripe Integration
- Wheelhouse

**Communications & Project Management**
- Asana
- Monday
- ClickUp
- Slack
- Akia
- Enso
- Whatsapp
- Gmeet
- GVoice
- OpenPhone
- Dialpad
- Zadarma
- Mailchimp

**Property Care & Maintenance Operations**
- Breezeway
- Turno
- Operto Teams
- MaintainX

**Other PMS Tools**
-Notion
-Airtable
-SuperHog
-Loom
-Hopefully Guidebooks
-Schlage
-Operto
-NoiseAware
-Ring Central
-Pentair |  ScreenLogics
- Smart things
- AquaLink
- Ring App
- Wyze
- Lynx
- August
- Myza
-TT Lock
- My Leviton
- Google Suits
-Google Business acount

Vendor lookup:
-TaskRabbit
- Yelp
- Angi
- Thumbtack

*Orders and Purchasing*
-Amazon
-Costco
-Instacart
-BestBuy
-Nespresso

**SMM Tools**
- Canva
- Cupcat
- Instagram
- Facebook Meta Business

**Websites**
-Godaddy
-Squarespace
-Wix
-Wyoming Agent


* API & ICAL Calendar Synchronisation *