Virtual Assistant | Recruiter | Customer Service Pro

In my previous roles, I was responsible for evaluating and selecting candidates who best fit organizational needs. I have meticulously reviewed resumes, conducted initial and final interviews, and assessed qualifications to identify top talents. I have a keen eye for detail and a thorough understanding of industry requirements ensuring that only the most qualified candidates proceed in the hiring process. My expertise contributed to building high-performing teams and has driven organizational success through strategic talent acquisition.

My journey in administrative support came from years of experience. Working as an executive administrative assistant at a local government unit, I navigated the dynamic intersection of public service and administrative support. My role involved managing calendars, coordinating meetings, and ensuring efficient communication among departments. I gained firsthand experience in handling confidential documents, drafting reports, and supporting diverse community initiatives. This role honed my ability to thrive in a fast-paced environment while maintaining meticulous attention to detail and a commitment to serving the public interest.

Imagine working as an executive assistant and client coordinator — roles where each message becomes a thread in the tapestry of communication. My meticulous attention to detail and a knack for clear, empathetic communication, navigating inquiries, and resolving issues make me more efficient in managing emails. I treat each response as a chance to build trust, defuse tensions, and leave clients/customers satisfied. To ensure every interaction contributes to a seamless experience, I blend my problem-solving prowess with a deep understanding of products and services.

I honed my skills in initiating meaningful conversations and identifying potential talent for diverse roles. Through persistence and effective communication, I successfully connected qualified candidates with opportunities, contributing directly to the growth and success of our clients' teams. This experience sharpened my ability to thrive in dynamic environments while cultivating valuable professional relationships.

As an experienced Executive Administrative Assistant and Recruiter, I've honed my skills in managing complex calendars and scheduling appointments efficiently. My ability to prioritize tasks, anticipate scheduling conflicts, and coordinate with multiple stakeholders has enabled me to optimize time management for executives and candidates alike. I'm confident in my ability to streamline your schedule and ensure that all appointments and deadlines are met.

My experience as a customer service representative has honed my skills in active listening, problem-solving, and empathetic communication. This experience equipped me with a deep understanding of customer needs and a commitment to delivering solutions that exceed expectations. I excel at building strong relationships with clients and delivering exceptional service.

As a corporate trainer in the BPO industry for three years, I honed my expertise in developing and delivering comprehensive training programs that empowered teams to excel in customer service and operational efficiency. I crafted engaging learning modules, facilitated workshops, and conducted assessments to ensure continuous skill enhancement and adherence to industry standards. My role fostered a dynamic learning environment where innovation and collaboration thrived, resulting in measurable improvements in team performance and customer satisfaction metrics.

I used to operate like a calendar ninja, effortlessly linking clients and professionals while mastering persuasive conversations. My focus is on crafting schedules that seamlessly align, ensuring each appointment isn't just scheduled but strategically timed for optimal efficiency. By balancing confidence with empathy, I nurture relationships with every call, transforming time management into a beautifully orchestrated dance.