Overview
Looking for full-time work (8 hours/day)
at $10.80/hour ($1,900.80/month)
Bachelors degree
Last Active
April 3rd, 2025 (yesterday)
Member Since
June 27th, 2022
Profile Description
I'm Jessy Carl Mateo, a seasoned Customer Service Representative specialized in maintaining customer and client satisfaction and contribute to company success. With 7 years of experience, I've worked with diverse companies. I'm committed to quality, timely delivery, and transparent communication. Let's work together to bring your vision to life!
Top Skills
Customer Support » Chat Support
Experience: 6 months - 1 year
* Handled customer inquiries for a UK-based food delivery app, providing timely and effective support. *Worked night shifts, contributing to efficient service delivery. * Utilized Zendesk and Avaya for customer interactions.
Customer Support » Sales Support » Account Retention
Experience: 1 - 2 years
* Served as a retention agent, addressing and resolving customer issues with roadside assistance to enhance satisfaction. * Assisted in dispatching service providers, coordinating effectively to meet customer needs. * Familiar with Zendesk and Avaya for customer support.
Customer Support » Customer Service
Experience: 5 - 10 years
Working as a Customer Service Representative for a Dental Insurance Company for 5 years, I also worked as a Chat Support / Email Support for a Food Delivery Service based on UK for 7-8 months and also as a Dispatcher for a US based Roadside Assistance Company for 1 year and 4 months.
Other Skills
Marketing » Social Media Management
Experience: 6 months - 1 year
*Managed social media accounts to engage with customers and promote client services using tools like Social Pilot, Business Toolbox, and Canva.
Design » Web Design & Page Layout
Experience: 6 months - 1 year
Created a website as part of my On the Job Training
Office and Administration » Calendar Management » Scheduling
Experience: 6 months - 1 year
Assisted in scheduling jobs and assigning cleaning service providers using Booking Koala.
Human Resources » Workforce Management
Experience: 6 months - 1 year
Completed one year of training as a Real Time Analyst.
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tarlac City, Tarlac
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 33
- Influence: 15
- Steadiness: 39
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.