Customer Service Professional

* Successfully attained certification in Hootsuite Social Media Marketing, leveraging innovative posting strategies to boost social media engagement by 25%. * Curate and manage client's diverse array of social media platforms including Facebook, Twitter, LinkedIn, and Pinterest, crafting compelling content tailored to each platform's audience. * Spearhead Listings Management initiatives, encompassing the creation of captivating virtual tours and flyers, refining property descriptions, executing targeted social media marketing campaigns, scheduling and promoting open houses, and ensuring timely updates on property status. * Oversee Platform Management responsibilities, encompassing database upkeep, maintenance of agents' websites, and integration of vendors' information for seamless operations.

* Audit the calendar (need to call the prospects & reschedule) - check if the properties schedule for showing is ok to show based on the notes in Availability form), double booking, assigned to the wrong agent * Assist the showing agents in real time if they need: prospect's/property info, move the prospect's showing schedule at a later time, change the past showing schedule. * Follow-up on no show/canceled showings * Forward leads: out of town properties, other community apartments that have Property Managers * Follow up on guest card for the past 30 days for rate rent decrease or move-in special. * Waitlist report – call back prospects after 1 week for properties that are not yet ready for showing when they inquired. * Owner/Tenant referral form (from Agents and Realtors) * Create guest cards and schedule showings for leads that will be forwarded by Business Development Team * Add dummy showing schedules if one of the showing agents won't be available for a certain time. * Follow-up on application rental status. * Tenant inquiry/assistance (Current, Past, Renewal, Notice to Vacate) * Marketing via Facebook (flyer and banner making)

Accounts: Financial US, Telco UK, Cable Media UK, Telco AU • Addressed an average of 40 calls and 30 emails daily, delivering prompt and effective resolutions to client inquiries regarding account details, billing concerns, and technical issues, ensuring high levels of customer satisfaction.

* Proficiently certified in Xero (AU) and QuickBooks Online for comprehensive financial management and accounting tasks.

Recruitment Coordinator - sourced and pre-screened candidates over the phone, conducted criminal background checks, managed credentials and other documents, and handled on-call scheduling to support short-staffed health facilities.

Provide vital support in transaction coordination during the absence of the primary contracts manager, ensuring continuity and efficiency in day-to-day operations.