RECRUITER/CUSTOMER SERVICE/ SALES REPRESENTATIVE

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Bachelors degree

Last Active

September 19th, 2024 (3 days ago)

Member Since

October 15th, 2021

Profile Description

Hello, I'm Upgrade to see actual info, a tenured customer service representative with extensive experience spanning over 4 years, specializing in international accounts such as AT&T and Cigna Healthcare. At AT&T, I've successfully managed billing and payments, addressed customer inquiries with precision, provided effective solutions, and excelled in sales and upselling. I've also been instrumental in upgrading customers' subscriptions and retaining their accounts, all while handling basic troubleshooting efficiently.
In my role at Cigna Dental, I've maintained direct communication with providers and dental clinics, ensuring clarity on customers' active plans and coverage for various dental procedures and claims. My expertise includes familiarity with dental procedures terminology, disclosing exclusions, and detailing plan limitations comprehensively.

Additional to that I have 6 years of experience as an HR Assistant in Abu Dhabi/Dubai, where I managed HR operations for 5 branches of a restaurant, overseeing a total of 150 employees. My responsibilities included job posting, screening CVs, interviewing candidates, issuing HR-related forms, approving annual leaves and absences, tracking attendance, computing salaries, processing visas and work permits, and ensuring compliance with UAE labor laws. Currently, I am working as a freelance recruiter for an international marketing agency handling Executive Recruitment, Internal Recruitment, Role Development, Sourcing and Screening, Background Checks, Collaboration, Talent Pool Development, and Onboarding.

Systems that I have significant experience using:
Shopify
Recharge
G Suite
-Zendesk
-Slack
-Microsoft
-Live Chat
-Freshdesk
-canva
-clickfunnels
-active campaign
Well trained in the following areas:
-Customer Service and Support
-Live Chat Support
-Email/Ticket Management
-Virtual Assistant
-Order Processing and Fulfillment
-Web Research
-Data Entry
-Training/Mentoring
-Sales and Telemarketing
-Appointment Setting
Send me a quick message and we can figure out if we are a good fit to work together!
Kind regards!