Cold Calling & Appointment Setter | Customer Support

Experienced in managing high-volume customer support operations across multiple channels, including phone, email, and chat support. Ensured efficient case resolution, quality service delivery, and customer satisfaction. Assisted in training new hires, documenting customer interactions, and improving support workflows. Skilled in Zendesk, Salesforce, TalkDesk, and other CRM/ticketing systems to enhance customer service operations and streamline processes.

Scheduled appointments with qualified property sellers for real estate investors, ensuring leads were properly pre-screened and motivated. Provided sellers with essential details before meeting, confirmed availability, and followed up as needed. Consistently exceeded daily and weekly appointment-setting targets, leading to successful closings.

Conducted high-volume outbound calls (500+ daily) to potential property sellers, qualifying leads and setting appointments for real estate investors. Managed all call activities through Five9, efficiently documenting lead interactions and follow-ups. Skilled in handling objections, building rapport, and guiding prospects through the sales funnel to increase conversion rates.

Generated and qualified real estate leads through high-volume outbound cold calling (500+ calls daily). Identified motivated property sellers, gathered key property details (condition, asking price, selling motivation), and categorized leads into hot, mid-term, and long-term prospects. Successfully converted cold leads into warm prospects, ensuring a steady pipeline of potential sellers for real estate investors. Experienced in handling objections, building rapport, and following up to nurture leads and increase conversion rates.

Assisted customers with troubleshooting technical issues for Blink cameras and Verizon services. Provided step-by-step guidance for installations, device setup, and problem resolution. Proficient in using ticketing systems (Kustomer, Zendesk) to log and track technical concerns. Skilled in explaining complex technical details in an easy-to-understand manner.

Handled high-volume inbound and outbound calls for customer inquiries, sales, and appointment setting. Assisted customers with billing issues, product support, order tracking, and troubleshooting. Skilled in resolving complaints, upselling services, and ensuring customer retention. Experienced in TalkDesk, Five9, and other call center platforms.

Provided patient support services by assisting with medical refills, appointment scheduling, and insurance verification. Ensured compliance with HIPAA regulations while handling sensitive patient information. Used Centricity EHR/EMR to manage medical records, coordinate with healthcare providers, and process patient requests efficiently. Delivered compassionate and professional service to improve patient satisfaction and streamline healthcare operations.

Experienced in data entry, scheduling, document management, and CRM system operations. Assisted in coordinating meetings, interviews, and appointments using tools like Calendly, Google Workspace, and Microsoft Office. Managed administrative tasks such as record-keeping, email correspondence, and process documentation to ensure efficient workflow. Skilled in handling confidential information, organizing reports, and supporting daily business operations.

Managed high-volume email inquiries, resolving customer issues related to orders, account management, product information, and technical concerns. Experienced in using Zendesk, Salesforce, and Kustomer to track, respond, and escalate cases while maintaining high customer satisfaction. Provided professional, well-structured email communication, ensuring timely and accurate resolutions.

Provided real-time chat support for customers, assisting with order processing, troubleshooting, and service inquiries. Handled multiple chat conversations simultaneously, ensuring fast response times and high-resolution rates. Skilled in live chat platforms like Zendesk and TalkDesk to provide seamless customer assistance.

Assisted customers with order placements, cancellations, refunds, and tracking in the e-commerce industry. Provided support for online transactions, product inquiries, and resolving shipping issues. Experienced in using, ClickSend, and CRM tools to manage customer orders efficiently.

Highly skilled in accurate and efficient data entry, maintaining organized records and processing large volumes of information with speed and precision. Experienced in CRM management, lead documentation, patient records, and administrative database maintenance. Proficient in using Google Sheets, Microsoft Excel, Centricity EHR/EMR, Salesforce, and other data management tools. Ensured error-free data processing, quality control, and timely updates to support business operations.

Experienced in sourcing, screening, and qualifying candidates for remote inside sales and customer service positions. Conducted high-volume outreach (300+ calls & 150+ texts daily) to connect with potential job seekers. Scheduled interviews, provided job role overviews, and verified candidate qualifications. Skilled in using Calendly, ATS tracking, and CRM systems to manage applicant data efficiently. Ensured a smooth hiring process by coordinating interview schedules and maintaining strong communication with candidates and hiring managers.

Experienced in shipment tracking, refund processing, and logistics coordination for UPS and FedEx deliveries. Negotiated refunds for late shipments, successfully handling objections and disputes with carrier representatives. Monitored delivery timelines, identified discrepancies, and provided evidence to secure refunds. Maintained accurate records of shipments, refunds, and carrier interactions to ensure smooth logistics operations. Proficient in CRM tools and logistics tracking systems to optimize efficiency.