E-commerce Specialist I Customer Service I Basic Bookkeeping

Experienced in managing inventory systems across multiple platforms, including Veeqo, Selro, Fishbowl, Xero, AutoDS, and more. Skilled in streamlining inventory processes, tracking stock levels, integrating with e-commerce platforms, and optimizing order management workflows. Self-taught with hands-on experience from my previous clients, I continuously stay updated with new features and best practices to ensure efficient and accurate inventory control.

Experienced in providing customer support for e-commerce platforms like Amazon, eBay, and Shopify. Skilled in handling returns, refunds, and resolving customer concerns efficiently while ensuring a positive shopping experience. Adept at managing inquiries, addressing disputes, and maintaining high customer satisfaction. Committed to delivering prompt and professional support to enhance brand reputation and customer loyalty.

Skilled in managing e-commerce operations across platforms like Amazon, eBay, Tiktok, and Shopify. Experienced in listing management, repricing strategies, competitor analysis, and performance metric evaluation to optimize sales. Proficient in troubleshooting basic technical issues and ensuring seamless store operations. Continuously adapting to platform updates and industry trends to drive growth and efficiency.

Proficient in Xero with hands-on experience in managing accounts, reconciling transactions, generating reports, and optimizing financial workflows. Self-taught and continuously expanding my knowledge through real-world application, online resources, and staying updated with the latest Xero features. While I do not hold a formal certification, my practical expertise from my client allows me to efficiently navigate the platform and continously learning from it.

Skilled in handling various office data entry tasks with accuracy and efficiency. Experienced in managing spreadsheets, inputting and organizing data, and maintaining records. Proficient in using office tools and software to ensure smooth workflow and data management. Detail-oriented and committed to delivering high-quality results.

Virtual Assistant of an E-commerce/B2b UK company for almost 2 years and E-commerce Manager of an American client.

Have basic knowledge in the hiring process, including screening applicants, conducting interviews, and administering tests to assess candidate suitability. Skilled in identifying top talent, evaluating qualifications, and ensuring a smooth recruitment experience. Experienced in coordinating with hiring teams to streamline the selection process and make informed hiring decisions.

Basic knowledge of Canva for editing images, creating visual content, and enhancing designs. Familiar with essential tools and features, and continuously learning to improve my skills. Passionate about developing creative and visually appealing graphics for various purposes.