Operations Assistant | E-Commerce, Retail & Distribution

Overview

Looking for full-time work (12 hours/day)

at $9.00/hour ($2,376.00/month)

Bachelors degree

Last Active

November 20th, 2024 (5 days ago)

Member Since

February 23rd, 2021

Profile Description

Dynamic and results-oriented Operations Professional with over 12 years of experience in retail and distribution, customer service, and team management. Proven expertise in streamlining processes, enhancing operational efficiency, and leading high-performing teams. In my most recent role as an Operations Assistant for an online dispensary, I managed order processing, delivery assignments, and a team of dispatchers. I excelled in creating and updating standard operating procedures (SOPs) to ensure alignment across Dispatch, Courier, and Inventory teams. I also conducted one-on-one coaching sessions, managed recruitment, and oversaw onboarding for new virtual assistants. As an Operations Manager at Siblings International Business Systems, I led daily operations, monitored performance metrics, and implemented process improvements that significantly enhanced productivity and customer satisfaction. My analytical skills enabled me to prepare detailed reports for senior management and inform strategic planning. Additionally, my experience as an Operations Manager Apprentice at VXI Global Solutions allowed me to support operational activities and participate in training sessions to further develop my management skills. I also served as a Team Leader, motivating teams to meet performance goals and facilitating professional development. With a strong background in quality assurance as a Quality Assurance Analyst, I ensured adherence to company standards through regular assessments. I have completed various seminars and training, including Lean Six Sigma and Business Management Solutions, to continuously enhance my skills. I am passionate about operational excellence and committed to driving organizational success through effective team leadership and strategic process management.


KNOWLEDGEABLE OF THE FF TOOLS:
Google Suite, Skype, LiveChat, Zendesk, Trello, Softphone, Slack, Linkedin Sales Navigator, CRMs.

SEMINARS/TRAININGS
1. Business Management Solutions - Strategic Planning Prework, Designing and Standardizing Business Process
2. Lean Six Sigma
3. Basic Excel Training - Data Analysis and Reporting
4. Leadership Academy - Managers Training on Enhanced AT&T Coaching Tactics
5. Rising Stars - Managers Academy - Understanding Business Needs
6. 7 Habits of Highly Effective People
7. Coaches Camp - Customer Service and Sales Planning Tools
8. Lead 101 - Basic Team Management and Coaching Tactics
9. Product and Effective Selling Training - AT&T SE Value Market
10. Product and Technical Support - Symantec Essential Horizon