Jr. Coordinator - Weekends

To apply, please submit your resume along with a 3-5 minute videos highlighting your work experience.

Hours:
Please note the hours of this position are Saturday and Sunday 7:00am-9:00pm ET + holidays. Some flexibility to pick up additional hours as needed if possible.

Company Overview:
Alvita Care is a preferred provider of private home care services. We supply premier in-home care services designed to enhance the well-being, independence & dignity of our clients across multiple markets. We provide relief and assurance to family members who know that their loved ones are happy, safe and cared for. We don’t believe in one-size fits all solutions and tailor our care plans to each individual client’s needs.

It is our mission to ensure our clients are happy, safe, well cared for, and above all treated with dignity and respect. Alvita is unique in its focus on the entire family unit, not just the senior with whose care we are entrusted. In addition, we differentiate ourselves from competitors through 24/7 availability (never through an answering service), guaranteed compatibility between client and caregiver, and RN oversite on every case.


What You Will Do
• Schedule and coordinate 100% of assigned Client case load in an efficient, consistent and timely manner, while ensuring outstanding customer satisfaction.
• Communicate openly with other team members in the department regarding scheduling, attendance, Client changes in condition, and escalating larger-scale issues as determined for prompt resolution and follow up.
• Verify caregivers’ attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs, or any missed visits based on the Client’s needs of care
• Handle and respond promptly to all incoming Client and caregiver calls and email
• Communicate with Clients and their families regarding appointment scheduling, plan of care updates, any and all changes in schedule
• Maintain and document communication with all Clients in the specified home health software
• Coordinate the caregivers’ schedules and maintain a schedule of all services rendered per month
• Verify billed services against requested services, working in tandem with the Finance Department
• Maintain Client confidentiality and privacy with dignity and respect
• Ensure compliance with DOH regulations and internal policies and procedures
• Ad hoc projects as needed

Who You Are:
• Ability to manage a caseload in a fast-paced environment
• Ability to multitask
• History of achieving the high customer service satisfaction rates
• Excellent communication abilities (written and oral)