Costumer Service Administrator

Costumer Service Administrator for a Cleaning company

Key Responsibilities:

- Management of cleaning apps

- Able to handle cold and hot contacts

- Serve as the primary point of contact for customer inquiries, complaints, or concerns and bookings.

- Respond to customers via phone, email, or chat, organising and cleaning schedule

- Resolve customer complaints by investigating problems and offering solutions in a professional manner.

- Maintain a record of customer interactions, transactions, comments, and complaints.

- Coordinate with other departments (e.g., Cleaners) to address customer issues and ensure quick resolution.

- Provide feedback to management regarding customer trends, needs, and issues.

- Assist with customer surveys to gather feedback and improve service.

- Promote the company's products and services by providing product information.

- Handle administrative tasks related to customer accounts and inquiries (Bookings, and payments).

- Assist with accounting tasks, such as processing invoices, balance and paymets

- Manage and organize office files, documents, records and agenda


Skills and Qualifications

- Good level of english

- Strong communication skills, both written and verbal.

- Problem-solving and conflict resolution abilities.

- Customer-focused and able to maintain a professional and empathetic tone.

- Ability to multitask and manage various priorities.

- Previous experience in customer service or a related field is preferred.

- Strong organizational and time-management skills.

- Proficiency in office software (e.g., Microsoft Office Suite).

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Attention to detail and problem-solving ability.

- Previous office or administrative experience is an advantage.

- High school diploma or equivalent; further education or certification is a plus.