Administrative Assistant to Stefanie - Looking for a Unicorn!

Here’s a quick video about the job and the client: https://www.loom.com/share/685c88106ac94d88bade48e4d9400b02?sid=1fd171d0-b08a-4ec9-bfc9-68d16f052c40

I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!

My promise to you:
*I provide a FUN working environment.
*We are constantly learning new things.
*We are a team who wants to be the best at what we do, which means you have the BEST teammates.
*I ALWAYS pay on time.
*I treat all of my team members with respect and love.

Client Overview:
*Stefanie is a nutrition coach and a dream client to work with! She is looking for an amazing unicorn to help her with daily administrative tasks.

Client Requirements:
*Must be able to work 20 hours weekly
*Must be able to work 8am-12pm Eastern Time (US)
*Must have experience as an administrative assistant or any similar role
*Must have excellent organization and time management skills
*Must have excellent verbal and written communication skills
*Must have super high attention to detail
*Must be super organized
*Detail-oriented with a commitment to quality control
*Must be proactive
*Must be personable and customer-focused
*Must be female

Software tools used by the client:
*Google Suite
*Google Sheets/Excel
*Jane App
*Zoom

Responsibilities/Tasks:
*Manage and own the Client Journey:
- Coordinate discovery calls
- Handle email correspondences
- Schedule follow-up appointments
- Register clients to the group
- Welcome new clients to the community platform
- Manage schedules
- Record Zoom calls and extract testimonials
- Follow-up with clients for their testimonials
- Send out surveys to clients
*Assist with client inquiries, scheduling appointments, and managing communications, including liaising with clients' physicians, to ensure a positive online client experience.
*Create and manage spreadsheets (Google Sheets, Excel) to maintain accurate records of client progress, feedback, and other relevant information.
*Update weekly metrics in the company scorecard by pulling data from various platforms.
*Help organize and coordinate Stefanie’s program, including scheduling group coaching calls, private coaching calls, and managing digital program materials.
*Manage online calendars (Google Calendar, Jane App)
*Set up payment links, team email accounts, and conduct reference checks for new hires. Ensure that all processes and the company "playbook" are organized and up to date.
*Arrange meetings for the CEO and potentially travel, while taking meeting minutes/notes and creating tasks for appropriate team members.
*Draft, edit, and send emails, newsletters, and other communications to clients and team members, ensuring clarity and professionalism.
*Organize and categorize incoming emails
*Flag important communications for Stefanie
*Utilize email templates to respond to client inquiries professionally and compassionately
*Assist in transitioning from Jane App to Practice Better
*Manage Stefanie's referral program
*Make sure the doctors know about the program and their client's success
*Assist with invoicing, payment tracking, and budgeting
*Add content to the community group
*Collaborate with Stefanie and the team

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If you know in your heart this job is for you, please apply on our super quick application system by clicking here: https://app.loxo.co/job/MjUwMTMtMzNlMmEzZnFkN25sOWxpMA==

You only have to apply for one job through our portal, and then you can email us if you want to be considered for additional positions.

We have many positions available, so even if this one isn't a perfect fit, if you are a hard worker who loves learning and pays attention to the details, we will probably have something else available for you!

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Our super cool hiring process:

*We have real people communicating with you and looking at your application!
*We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
*At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!

Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.

IMPORTANT: Do not book on Rhino Julie's client booking page, this causes our potential clients to be unable to book sales calls with her. We love your enthusiasm, but Rhino Julie's job is to get clients for our virtual assistants to get their dream jobs. Our recruitment team’s job is to take care of our applicants and help them match with their dream job. So, please apply here for your dream job and we will invite you for an interview if your qualifications match the job you're interested in. We cannot stress how important it is to leave her calendar open for her client calls.