My typical day as a Property Manager
***Responding to Inquiries***:
I start my day by checking Google Voice for any new inquiries from potential tenants or current residents. It’s essential to provide prompt and professional responses to address any questions or concerns.
***Managing Property Showings***:
I coordinate and schedule property showings for prospective tenants. This includes confirming appointments, preparing the property for viewing, and conducting the showings if needed.
***Conducting Background Checks***:
Alongside managing showings, I perform thorough background checks on potential tenants using Innago. This helps assess their suitability and ensure they meet our property policies.
When evaluating applications, I use Innago to perform background checks. Generally, if Innago recommends acceptance, it typically means the applicant’s income is at least 2x the monthly rent.If Innago suggests declining an application, it’s usually due to a previous eviction, poor credit, or a criminal record. However, if it’s been more than 5 years since an issue and the applicant meets all other requirements, I might still consider them if everything else looks promising. There is a strict policy against accepting applicants with convictions for assault, aggravated assault, assault with a deadly weapon, murder, manslaughter, or any other violent crimes. For applicants who don’t meet the 2x income requirement, if we have another property available at a lower rent, I inform them of that option to see if they qualify. To verify income, I review 2 months of income statements. For biweekly payments, I sum the amounts and ensure that, after subtracting the rent, at least half of the total income remains. Even if Innago approves an application, I double-check the reports for accuracy.If there are any uncertainties, I reach out for further clarification or assistance.
***Lease Management***:
I handle the creation and management of leases through Innago. This involves drafting leases, ensuring accuracy, and making any necessary amendments or renewals.
***Handling Maintenance Requests***:
I monitor and process maintenance requests submitted by tenants through Innago. I coordinate with maintenance personnel to ensure issues are resolved quickly and efficiently.
***Tracking Prospects***:
I use the New Tenant Tracker app (Excel) to keep track of potential tenants, follow up on their status, and manage their inquiries.
***Promoting Listings***:
I actively promote property listings through
***Managing Calls***:
Throughout the day, I handle inbound calls via Google Voice, providing excellent customer service and addressing any concerns from current tenants or prospects.
Addressing Rent Issues:
I proactively reach out to tenants with overdue rent, addressing these situations professionally to ensure timely payments and resolve any issues.
***Facilitating Property Access***:
For property viewings, I use the Codebox platform to provide secure access codes, ensuring that prospective tenants can view properties safely and conveniently.Overall, my role is a blend of communication, organization, and administrative tasks, all aimed at ensuring smooth property operations and maintaining positive relationships with tenants and prospects.
Experience: 2 - 5 years
Assistant Property Manager tracking tenants, onboarding tenants, creating lease agreements, doing background checks, handling maintenance requests, schedule viewings for long-term rental properties.
Experience: 2 - 5 years
Perform repetitive tasks such as updating booking data and maintaining spreadsheets.
Experience: 2 - 5 years
Find and screen prospective tenants consistently, manage daily complaints and maintenance issues handle tenant move-outs and evictions, including running credit checks and criminal background checks, and select the right tenants.
Experience: 2 - 5 years
Lease Administration: Handling leases, including setting terms, ensuring the inclusion of necessary clauses to protect property owners, and determining security deposit amounts. Complaint and Emergency Management: Addressing maintenance requests, noise complaints, and emergencies promptly and effectively. Property Maintenance and Repairs: Performing preventative maintenance, managing repairs, and maintaining a network of reliable contractors. Compliance and Record-Keeping: Possessing an in-depth knowledge of statewide and national laws related to tenant screening. Keeping thorough records of all aspects of property management, including financials and maintenance. My proficiency in these areas has equipped me to manage properties effectively, maintain high tenant satisfaction, and contribute to operational efficiency. I am known for my strong organizational skills, attention to detail, and commitment to delivering high-quality service.
Experience: 2 - 5 years
Managing property showings and viewings, ensuring seamless scheduling and coordination.
Experience: 2 - 5 years
Answering inquiries promptly and professionally through Google Voice. Managing property showings and viewings, ensuring seamless scheduling and coordination. Handle maintenance requests.
Experience: 2 - 5 years
Managing inbound calls via Google Voice, providing excellent customer service and support. Proactively reaching out to tenants to address rent overdue situations promptly and professionally.
“The more I stepped away from it, the more successful our Chanel became!”
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