Sarah

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $2.90/hour ($510.58/month)

Bachelors degree

Last Active

February 25th, 2025 (today)

Member Since

July 12th, 2019

Profile Description

Hi, I'm Upgrade to see actual info!
I’m a dedicated Customer Support Specialist with over two years of experience in e-commerce customer service. I’ve helped customers with order issues, refunds, and general inquiries through email, chat, and phone support. I’m proficient in using Amazon, Zendesk, and other CRM tools to ensure smooth and efficient service.
I thrive in a remote work environment and take pride in delivering fast, friendly, and effective customer support. I have strong problem-solving skills, great attention to detail, and a customer-first mindset. Whether it’s handling disputes, processing payments, or resolving complaints, I always aim to provide a seamless experience.
Aside from customer support, I have experience in market research, quality assurance, and administrative work. I’m highly organized, a fast learner, and always eager to take on new challenges.
I have a fully equipped home office with a reliable internet connection, making me ready for any remote job opportunity. If you're looking for someone who is professional, hardworking, and customer-focused, I’d love to be part of your team!
Let's connect!
My Resume: 
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Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

I was responsible for coordinating travel arrangements for employees. This included booking flights, and accommodations, and managing itineraries to ensure seamless and cost-effective travel plans. My attention to detail and organizational skills ensured smooth logistics and satisfaction for travelers. Rating: (4/5) I managed travel logistics professionally and efficiently, demonstrating strong planning and time-management abilities to meet company needs.

Experience: 1 - 2 years

I have extensive experience in customer service, having worked in roles that required strong communication, problem-solving, and interpersonal skills. My background includes handling customer inquiries, resolving issues efficiently, and delivering exceptional service across industries, including market research and call center operations. Rating: (5/5) I excel at ensuring customer satisfaction, managing high-pressure situations, and fostering positive client relationships. I consistently meet or exceed performance metrics.

Other Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 6 months - 1 year

With prior experience in quality-focused roles, I have developed a strong ability to monitor, evaluate, and improve processes to ensure accuracy and compliance with standards. My expertise includes analyzing data, providing constructive feedback, and implementing strategies to enhance overall quality and efficiency. Rating: (5/5) I am detail-oriented, proactive, and committed to delivering high-quality outcomes, consistently exceeding performance expectations, and contributing to organizational success.

Basic Information

Age
29
Gender
Female
Website
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Address
Lapu-lapu City, Cebu
Tests Taken
English
C2(Advanced/Mastery)
Government ID
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