Current Employment Status:
Hired Full Time on Jan 26, 2024
With over 8 years of experience in various roles within international call center companies, I have developed a comprehensive skill set that spans multiple departments and industries, including customer care, technical support, sales, healthcare, human resources, and leadership development. I’ve had the privilege of working with renowned organizations such as T-Mobile, eBay, AT&T, Verizon, British Telecom, and Anthem BlueCross State of California.
Since transitioning to freelance work in 2019, I have specialized as an Executive & Administrative Assistant and Medical Virtual Assistant. I currently provide services to a Travel Nurse Recruiter in Vermont and a Behavioral Mental Health Clinic in Texas.
Key Skills & Expertise:
Insurance Verification, Eligibility, and Benefits<8efe80624d780eba0c6493ec45140364
Meeting & Webinar Scheduling
Patient Intake Coordination and Schedule Management
Data Entry and EHR/EMR Tool Management (Jane, Charm, SimplePractice, Therapy Notes)
Medical Billing (CPT, ICD-10) using TEBRA, Headway, JaneApp
Processing Insurance Claims, Level-1 Escalation Appeal
Resubmission of denied claims
Inbound and Outbound Calls (RingCenral, Avaya and Citrix)
Human Resource Management & Recruitment
HIPAA Certified
Other Executive & Administrative Tasks
My diverse background and adaptability have allowed me to successfully manage a wide range of administrative, healthcare, and customer service responsibilities for clients, ensuring smooth operations and high-quality service. Whether working on medical billing, claims, scheduling, or managing executive-level administrative tasks, I bring precision, organization, and dedication to every project.
Let’s connect and discuss how I can support your business goals with my skills and experience!
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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