Maricel
ECommerce Customer Service Specialist | Shopify & Gorgias
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($799.99/month)
Bachelors degree
Last Active
November 21st, 2024 (yesterday)
Member Since
April 6th, 2019
Profile Description
I specialize in helping e-commerce businesses boost customer retention and ensure a positive customer experience through exceptional customer service. I'm highly committed to creating positive interactions where customers feel heard and valued, providing prompt and accurate resolutions that significantly boost customer satisfaction, repeat business and sales.
I'm trained to de-escalate customer complaints, Paypal disputes, and Shopify chargebacks, and handle sensitive Personal Identification Information (PII).
Qualifications:
• 7 years of experience in customer service (including 4+ years of technical support)
>
> Live Chat Support - 2 years & 3 months
> Back office - 2 years
> Phone Support - 6 months
• Knowledgeable in using:
> Gorgias, Zendesk and Salesforce CRM
> Shopify and its apps: Subscriptions, Recharge and Yotpo
> 3PL apps: ShipHero, ShipStation and Logiwa
> Slack,
> Trello and Todoist
> Google Docs, Google Sheets and Gmail
> MS Office - MS Word, Outlook, Excel and PowerPoint
• Knowledgeable in using social media platforms:
• Touch typing speed of 53 wpm
• Team player, empathetic, detail oriented and fast learner
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Ecommerce
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Ecommerce » Shopify
Experience: 6 months - 1 year
Customer Support » Customer Service » Gorgias
Experience: 6 months - 1 year
E-Commerce » Order processing
Experience: 2 - 5 years
Marketing » CRM » Salesforce
Experience: 2 - 5 years
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
Customer Support » Active Listening
Experience: 2 - 5 years
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Office and Administration » Problem Solving
Experience: 2 - 5 years
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Paranaque City, NCR
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 13%
- Influence: 9%
- Steadiness: 38%
- Compliance: 40%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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