Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associate in Hotel and Restaurant Management

Last Active

March 19th, 2025 (yesterday)

Member Since

January 24th, 2019

Profile Description

I was a Quality Assurance Associate for 2 years and a Customer Service Representative for a year in a BPO Company. I was responsible for ensuring service delivery meets or exceeds standards and
client requirements, identifying opportunities to enhance operational efficiency and
improve service quality, collaborating with operations, training, and management teams
for process improvement initiatives, conducting calibration sessions to align assessments and
maintain scoring consistency, preparing and presenting quality reports with performance indicators and improvement recommendations. As a CSR, I was responsible  for handling inbound and outbound calls for Medical Insurance. I was also tasked to process payments, cancellations and reinstatements of accounts. I also have more than 10 years of experience in Hospitality and Customer Service Industry. Being able to work in these industries, I have learned to communicate and deal with different kinds and types of people. Also, I have learned how to handle problems and complaints well and to work efficiently and be flexible.
I speak and write English fluently. I can understand, speak and write in Spanish in an intermediate level.
I have a typing speed of 35 wpm.
I am knowledgeable in MS Word, Excel and Powerpoint.
I am willing to work under pressure and gets the job done in the specified time frame. 
I am a fast-learner and very willing to acquire new learnings and abilities.
I can also say that I am someone you can trust and depend on.