Customer Support, Administrative & Executive Assistant

Overview

Looking for part-time work (4 hours/day)

at $6.14/hour ($540.00/month)

Bachelors degree

Last Active

November 15th, 2024 (today)

Member Since

October 1st, 2018

Profile Description

 EXPERIENCE HIGHLIGHTS

VIRTUAL ASSISTANT WORK HISTORY

Part-Time HR and Administrative Assistant
Pinnacle Storage Properties (Texas, USA) - Mar 2022- Feb 2024StorSuites -Feb 2024-Oct 2024
•Setting Job Ads on Indeed and the applicant list.
•Screening the candidates, scheduling and facilitating interviews(Initial Interview Points/Technical Interview Points Preparation)
•Gathered all applications and uploaded them to Zoho Recruit
•Workday update for employee profile
•Putting together Skillcheck grade Spreadsheet
•Finding utility and Vendor companies in specific areas
•Filling in a revenue spreadsheet from reports
•Monitoring of daily attendance and leave status for Offshore
•Log Hours Weekly Monitoring of Employees
•Generating Payslips (offshore employees)
Casual/On-call Virtual Executive Assistant 
(1-month project)
Argentum Law 
United Arab Emirates, December 2021

•Data Entry on timesheets and completed task 
•Calendar and email management


Full-Time Virtual Administrative Officer - Meetings (2-month project)
Foreshew Strata Agency 
Menai Central, NSW July 2021-October 

•Handled before and after meetings preparation for Strata Managers that includes Annual General Meetings, Adjourned Meetings, Strata Committee Meetings, and Extraordinary meetings.
•Help Strata Managers for scheduling Zoom appointments.
•Experience in handling multiple systems, processes, and procedures.
???Email handling for owner's and committees' concerns on Strata.


Part-Time Virtual Administrative Assistant- (10 hours a month)
Fearvana Yoga
Kenilworth, NJ USA June 2021-January 2022

•Operate MINDBODY studio software which manages class schedules for yoga students and teachers. 
•Fill out the Production Report on Google Spreadsheet
•Prepare for Monthly Teacher Class Report and email this report to teachers.Email students who attended their first class or have purchased a New Student Special program.

Full-Time Administrative Officer- Meetings
Foreshew Strata Agency
Menai Central, NSW July-October 2021

• Handled before and after meetings preparation for Strata Managers includes Annual General Meetings, Adjourned Meetings, Strata Committee Meetings, and Extra extraordinary general Meetings.
• Help Strata Managers for scheduling Zoom appointments.
• Experience in handling multiple systems, processes, and procedures.
• Email handling for owners' and committees' concerns on Strata. 

Part- Time Project-Based Virtual Administrative Assistant 
Your Brand Unleashed
Melbourne Australia -December 2020-July 2021

• Data entry for freight tracking, involves inputting due dates, freight company, and freight tracking information.
• Chasing freight companies, a couple of times a day to find out where the freight is and provide reports to the team on when the freight will arrive.
• Resolve freight issues and assertively coordinate with the company and provide the team with an update until the freight is delivered


Part-Time Virtual Executive Assistant 
Best Life Chiropractic
San Diego, California - August 2020-May 2021

• Handled office computer remotely to get office duties done 
• Provides support to the CEO/Doctor in uploading paperwork to Electronic Healthcare Records system 
• Scheduling patient appointments and Tracking statistics and Office metrics
• Provides and maintaining patient records and preparing Travel Card as needed. 
• Basic marketing background specifically Canva 
• Handled research and Ad Hoc task as instructed by the Director/CEO

Part-Time Virtual Administrative Assistant 
Anytime Fitness (Jolly Fitness)
Melbourne, Australia - September-November 2020

• Perform research, communicate with new and existing customers through email, while maintaining confidentiality.
• Schedule appointments and update calendar using Acuity and Anytime Fitness scheduling system. 
• Manage office administrative work requiring the use of independent judgment and/or experience in administrative 
• Strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to
detail. 

Project Based Virtual Customer Service (10-day task)
No Issues 
Sydney,  Australia July 20 to July 31, 2020 

• Demonstrable experience as an E-Commerce Associate• Answer customer emails• Respond to social media messages and posts• Organize email inbox• Basic admin and other ad hoc task assigned to the role• Knowledge in navigating Shopify, Braintree and TNT to track orders

Part-Time Online Travel Advisor / Virtual Client Relations Officer
ARIVO / The Consultants
Sydney, Australia May 2019-July 2020 

•Handled booking reservation for Flights,
Hotels, Car transfers and Tour reservations using various tools such as Sabre,
Go Global, HotelBeds, DOTW, Viator, Hoppa, Quadlabs, Tramada, AirTickets,
Outlook, Xero, Asana and Upgrade to see actual info
•Supports human resources processes by interviewing, scheduling appointments, maintaining records and
information
• Submits employee data reports by assembling, preparing, and analyzing data
• Provides secretarial support and handles social media 
•Handled administrative task as instructed by
the Director/CEO 

Data Entry Specialists
Cognesis Recruitment
Melbourne, Australia March-May 2019 

•Checking Outlook emails, subject/titles, documents,
and pertinent data prior to logging to the Zoho system
•Responsible for creating profiles for new contractors.

CORPORATE WORK HISTORY

Executive Assistant
ZZ Connect Inc. for Struber 
November 2021-Present

???Email Management to identify urgency and coordinate responses from consultants and teams.
•Calendar management and coordination of internal and external projects and resolving any clashes.
•Scheduling personal appointments and sending reminders.
•Scheduling daily meetings and setting up MS Teams.
•Project data entry into Struber and project software.
•Entering timesheets on behalf of senior staff.
•Travel management, booking travel for staff members.•General administrative duties, and personal task administration

Hospitality Sales Support (Administrative/Executive)
Discover the World Marketing
July 2009-November 2019

•Handled multiple projects within the hospitality segment. The client includes Hyatt, Choice Hotels, Park Hotel Group, Extended Stay, and Caesars Entertainment properties. 
•Focused on aiding the head office in collecting and reviewing sales reports from worldwide offices and providing them with sales statistics.
•Focused on the newsletter and press release distribution from clients to the worldwide office.
•Adept in tracking groups booked in a property for commission purposes. 

Administrator
Royal Caribbean Cruise Line-November 2009 to April 2010

•Responsible for fulfilling all crew member's travel requests using the Global   Distribution System (Sabre) arising from the E-1 system.
•Coordinate arrangements of hotel and transportation bookings through contracted hotels as needed to meet the service level
• Ensure full customer satisfaction by responding to emails in timely manner
•Performs other duties as required

Senior Reservation Officer 
China Airlines-February 2005 to April 2009

•Handled booking reservations for international routing and provided exemplary service to all customers.  
•Makes and confirms reservations for passengers on a scheduled flight
•Arranges reservations and routing for passengers, using timetables, airline manuals, reference guides, and tariff book
•Maintain advance or current inventory of available passenger space on flights
•May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
•Provided sales support assistance to International carriers.
•Trained and supervised Junior Reservation
Agents. 

Customer Service Representative
MOL Philippines-August 2001 to November 2003

•Working as in-house sales and normally do
business with clients through Phone.
•Handles customer concerns encode transshipment from origin to destination.
•Provide reports to clients like loading
confirmation once vessel departed, prepare vessel schedules and other extended
services. Provide reports for both Local and International accounts and to
Counterpart as well.
•Committed in solving problems and handled
customer complaints.

Sales & Marketing Support
•Orchestrated sales presentation. Established and maintained clients for Mansion Group of Hotels. 

Achievement
Discover The World Marketing
2014 Global Associate Awardee
2014 Q3 Associate AwardeeSkype: Upgrade to see actual info.Upgrade to see actual info

TECHNICAL SKILLS AND TECHNOLOGIES
 
Executive Assistance, Virtual Assistance, Admin Assistance, Customer Support, Reservations Specialists, Data Entry, Email Management, Tourism and Hospitality, Microsoft Office, Microsoft Outlook, Gsuite, JD Enterprise One, Zoho, Basecamp, Sabre, Amadeus, LogMeIn, Skype, Zoom, Hangouts, MS Teams,  Upgrade to see actual info, Asana, Trello, LastPass, TeamWorkIQ, Nitro