E-commerce Manager | Klaviyo Specialist | Customer Service +

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

College Level

Last Active

April 1st, 2025 (6 days ago)

Member Since

September 6th, 2018

Profile Description

E-commerce Product Manager | Klaviyo Email Marketing Specialist | Customer Service Expert

Are you an e-commerce brand looking to scale and streamline operations? Whether you're just starting or aiming to grow, I’m here to help you achieve your goals with my expertise in product management, email marketing, and customer service. I bring over 4 years of experience, delivering results across Shopify, Amazon, and Klaviyo platforms.

Here’s what I can do for you:

*E-commerce Product Management:
-Shopify & Amazon Expertise: Managing your product listings, uploads, inventory, and order fulfillment to ensure smooth operations and optimal store performance.
-Customer Relationship Management (CRM): Handling customer inquiries, complaints, and returns with top-tier customer service, ensuring satisfaction and retention.
-Strategic Upselling: Implementing strategies to boost sales through personalized recommendations, enhancing your revenue without additional marketing costs.

*Klaviyo Email Marketing:
-Email Automation & Segmentation: Crafting data-driven email flows like Welcome Series, Abandoned Cart, and Post-Purchase that nurture leads and increase customer retention.
-Audience Segmentation: Delivering personalized content to the right audience, improving open and conversion rates.
-Compelling Copy & Design: Writing engaging copy and designing visually appealing email templates that resonate with your customers and strengthen your brand presence.
-Campaign Optimization: Analyzing performance metrics to improve email marketing strategies, driving more revenue continuously.

*Customer Service Champion
-24/7 Global Support: Whether it's through email, chat, or phone, I ensure your customers are taken care of, no matter where they are in the world.
-Order & Escalation Management: Ensuring timely and efficient resolution of customer issues, minimizing churn, and enhancing loyalty.

*Tools & Platforms I Use:
-E-commerce: Shopify, Etsy, Amazon
-Customer Support: Zendesk, Freshdesk, Gorgias, Kustomer
-Email Marketing: Klaviyo
-Communication & Project Management: Slack, Zoom, ClickUp, Asana
-Design & Content Creation: Canva, Adobe Photoshop, Capcut, Filmora
-Social Media Management: Facebook, Instagram, Tiktok, Hootsuite

I am a fast learner and a proactive problem solver passionate about making operations more efficient and helping businesses scale. If you're ready to streamline your e-commerce operations or elevate your email marketing game, let's work together to unlock your brand's full potential.

View my portfolio below:
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Let’s connect and make your business thrive!